Frequently Asked Questions
1. What are the delivery times?
Our orders are prepared within 1 to 3 business days.
- Belgium 🇧🇪: Free delivery in 7 to 12 working days.
- Other European countries : Delivery between 10 and 15 working days.
Once your order has been shipped, you will receive an email with your tracking number.
2. Where can I track my order?
You can track your order directly from the shipping confirmation email.
If you haven't received it after a few days, check your spam folder or contact us at info.lumimoon@gmail.com
3. Do you offer international delivery?
Yes! 🌍 We deliver to most European countries and internationally.
Delivery costs are calculated automatically at the time of payment (except for Belgium, where delivery is free).
4. Can I cancel or modify my order?
You can cancel or modify your order within 24 hours of purchase.
After this period, the order is already being processed and can no longer be modified.
5. What payment methods do you accept?
We accept secure payments via:
- Bank card (Visa, Mastercard, Maestro)
- PayPal
- Apple Pay / Google Pay (if available on your device)
6. Are my nightlights safe?
Yes 💡
Our nightlights are made with safe and durable materials.
They contain no high-concern chemicals and comply with current safety standards for safe daily use.
We simply recommend not leaving young children to handle the night light unsupervised.
7. How can I contact you?
📧 By email: info.lumimoon@gmail.com We respond within 24 hours (excluding weekends).